Access Accounting cuts average waiting time for support calls
Press Release - Monday, May 21, 2007
Member of the Access Accounting support team, Pat Clarke, helps answer a customer query.
Lyndsay Bower, financial controller for Editworks, a professional broadcast post production services company based in London, commented, "The Year End instructions sent out by Access were very comprehensive and easy to follow. When I did need to contact them, I was put straight through to a technician who solved the problem immediately. The service was simply excellent."
The payroll season is a very demanding period for many companies, particularly in the smaller accounts department. Chris Chapman, payroll officer for the iconic denim brand, Lee Cooper, praised the high level of support she received, "The customer service at Access is second to none. They are immensely helpful, extremely thorough and efficient; they never make you feel that you’re wasting their time. I always know I can pick up the phone and get an answer to any question pretty much straight away."
Access Accounting, developers of the Access Payroll software solution, launched its planning and resource allocation strategy back in November in order to provide the best response times and staffing levels.
Kevin Misselbrook, customer services director for Access Accounting, commented, "We place great emphasis on planning as carefully as possible in order to meet demand. All of our staff attended the HM Revenue & Customs training course; it is part of our policy to invest heavily in our staff so we can provide the highest level of customer support possible."
For more information on Access Accounting and its software portfolio, please telephone 0845 3453300 or visit www.access-accounts.com
Access.210507.HC.PayrollSupport
Notes to Editors:
Access Accounting is the UK’s leading business software house serving the mid-market. Its solutions have been chosen by over 10,000 UK companies - helping them to achieve business success.
A subsidiary of Access Technology Group Ltd, Access Accounting was the first UK vendor to recognise the potential of Windows and create a mid-range accounting platform based on this technology. Today it offers four scalable, web-enabled systems including its flagship solution, Access Dimensions. The company also offers Access Payroll, a combined payroll/personnel suite, which is fully compliant with the latest CIS regulations.
Access Accounting is a Microsoft Gold Certified Partner and a member of the Business Application Software Developers Association (BASDA). It has also received accreditation from major authorities including the Institute of Chartered Accountants in England and Wales (ICAEW) and the HM Revenue & Customs’ rigorous Payroll Standards Scheme. In 2007, the company won ’Financial Software Provider of the Year’ in the Real FD/CBI FDs’ Excellence Awards and ’Mid-range accounting Software Provider of the Year’ in the Sift Media Business Software Satisfaction Awards – both voted for by customers.
Media information:
Helen Carpenter
Head of Group PR
Access Accounting Ltd
T: 01206 322575 / 07833 936311
F: 01206 322956
E: helen.carpenter@access-accounts.com
W: www.access-accounts.com
